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Code of Conduct

At ISE Associates we are proud of our reputation and quality of service provided. We operate strictly under the terms and conditions of the Code of Conduct set out below:

  1. Coercion and Entrapment - We undertake not to coerce or entrap the subject of investigation to partake in any activity that he or she would not do as part of their normal routine.
  2. Legal Compliance - All investigations are conducted within the bounds of both civil and criminal law.
  3. Professional Conduct - We perform our professional duties in accordance with the highest moral principles and undertake not to be guilty of conduct which could potentially bring reproach upon the client or the company.
  4. Confidentiality - The identity of any subject under investigation is kept strictly confidential and all files are maintained under secure conditions.
  5. Client Confidentiality - The identity of our client in any investigation is kept strictly confidential and we undertake not to disclose our activities on their behalf to the media or any other third party unless compelled to do so by law, or upon the specific instruction of the commissioning client.
  6. Reports - All reports will be entirely factual without supposition or conjecture.
  7. Pretext Enquiries - Any pretext enquiries made as part of an investigation are conducted using discretion and tact so as not to arouse suspicion or cause distress to the subject or any other person spoken to.
  8. Client Profile - ISE Associates only act for clients who have a lawful reason to instruct an investigation.
  9. Data Protection Compliance - At all times, we will abide by the requirements of the Data Protection Act and any EU regulations.
  10. Personnel - Our personnel are vetted for good character and all reasonable steps are taken to ensure that they are without criminal conviction.
  11. Retention of Evidence - We undertake to maintain, in a secure place, all evidence obtained (in whatever format) for an appropriate period after the completion of each assignment and in accordance with the Data Protection Act.
  12. Ownership of Evidence - Evidence obtained will remain the strict property of the client and will not be offered to any other person, or company, without the client’s express written permission.